Refund policy
Return & Refund Policy
Thank you for shopping at caigame.com.
We want you to shop with confidence. Please review the following policy before placing your order.
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1. Return Eligibility
You may request a return within 30 days of delivery if the product is:
* Unused and unopened
* In its original condition
* In the original packaging
* Complete with all tags, labels, seals, and included accessories
Products that do not meet these conditions, or products that have been used, damaged, or altered after delivery, may not be accepted for return.
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2. Damaged, Defective, or Incorrect Orders
Please inspect your order promptly after delivery. Contact us within 48 hours if:
* Your order arrived damaged
* You received the wrong product
* An item is missing
* The product has a manufacturing defect
Please email JuanitaEvans908@outlook.com with:
1. Your Order Number
2. Checkout Email Address
3. Clear photos of the product
4. Photos of the shipping package and tracking label
5. A short description of the problem
Do not discard the original packaging. We may request additional information to review your claim.
After reviewing the case, we may offer a replacement, refund, partial refund, or another suitable solution.
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3. How to Request a Return
Before sending anything back, please contact our support team to request authorization:
* Contact Email: JuanitaEvans908@outlook.com
* Website: https://caigame.com
Please wait for our return instructions. Returns sent without prior approval may be refused or delayed.
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4. Return Shipping Costs
* Merchant Responsibility: If the return is caused by a damaged, defective, missing, or incorrect item, we will provide return instructions and cover/resolve the return shipping solution.
* Customer Responsibility: For returns caused by personal reasons, such as changing your mind, ordering the wrong product, or no longer wanting the item, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is caused by our error.
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5. Refunds
Once your approved return is received and inspected, we will notify you by email.
If the refund is approved:
* The refund will be issued to the original payment method.
* Refund processing normally takes 5–10 business days.
* Your bank or payment provider may require additional time to display the refund.
* The refunded amount may exclude non-refundable shipping charges where applicable.
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6. Exchanges
We do not guarantee direct exchanges because product availability may change. If you need a different product, please request a return for your eligible item and place a new order separately.
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7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation after the order has entered processing or shipment.
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8. Contact Us
For return requests or order issues, please contact:
Company Name: RHONDA HOLLANDER HOLDINGS, LLC
Email: JuanitaEvans908@outlook.com
Website: https://caigame.com
Mailing Address: 314 S. Federal Highway, Dania Beach, FL 33004, United States
Please include your order number and checkout email so we can assist you efficiently.