Terms of service

Customer Service Policy

At caigame.com, operated by RHONDA HOLLANDER HOLDINGS, LLC, we are committed to providing you with a seamless and reliable online shopping experience. This policy outlines how our customer support team operates and what you can expect when reaching out to us.

1. How to Contact Customer Support

For any questions regarding product details, order status, shipping inquiries, or return requests, please reach out to us via email:

* Customer Support Email: JuanitaEvans908@outlook.com
* Website: https://caigame.com

When contacting us about an existing order, please include:
1. Your Order Number
2. The Checkout Email Address
3. Clear photos and a short description (if reporting a damaged, defective, or incorrect item)

2. Support Operating Hours & Response Time

Our customer service team is available Monday through Friday, 9:00 AM – 6:00 PM (GMT+8). We aim to respond to all inquiries within 1 business day. Response times may be slightly extended during peak holiday seasons, promotional events, or weekend periods.

3. Order Modifications & Cancellations

If you need to change your shipping address, order details, or request a cancellation, please email us immediately. Please note that once an order has entered processing or has been shipped, modifications or cancellations cannot be guaranteed.

4. Customer Satisfaction & Communication

We value respectful, clear, and efficient communication. Our dedicated support staff is here to help resolve any issues promptly and fairly.

Contact Details

Company Name: RHONDA HOLLANDER HOLDINGS, LLC
Email: JuanitaEvans908@outlook.com
Website: https://caigame.com
Mailing Address: 314 S. Federal Highway, Dania Beach, FL 33004, United States